Frozen Water Services- Business Update

With the extremely cold weather we have experienced recently in Collingwood, several areas in our community are experiencing frozen water services, and Collingwood Public Utilities crews have been working extended hours to get customers reconnected.

The Town of Collingwood and CPU are aware that several businesses have been affected by frozen services.

Out of the more than 700 businesses in Collingwood, only 36 experienced frozen water services, and more than 20 have been resolved through thawing or temporary connections as of Tuesday morning.

If you are frozen, or suspect you are frozen, CPU encourages you to contact a licensed plumber to confirm the water is not frozen within your building. A licensed plumber can also assist in attempting to safely thaw any frozen water that is discovered.

If you are located in a high risk area, such as the ones listed below, you will have received a hand-delivered notice, advising you to run your taps to prevent frozen water services. If this applies to you, your bill will be adjusted to the average usage for last winter. Please continue to run your taps until you receive another letter advising you that it is safe to stop. CPU continues to monitor the frost depth.

If you are not located in a high risk area, such as the ones below, you may choose to run a tap as a precaution; it is inexpensive insurance.

High risk areas include:

  • Beech St – between First & Second
  • Cedar Street – between Third & Fifth
  • Collins St – between Hurontario & Katherine St
  • Fifth St – between Maple & Pine
  • Hume St – between St. Marie & Ste. Paterson
  • Hurontario St – between Hamilton & George (east side only)
  • Ontario St – between Ste Marie & St Paul (south side only)
  • Pine St – between Fourth & Fifth
  • St. Paul St – between Fourth & Hume
  • Birch St – between First & Third, Fifth & Sixth
  • Robinson St – between Manning & Collins
  • Simcoe St – between East & Pretty River Parkway (south side only)
  • Sixth St – between Maple & Oak
  • St. Paul St – between Market Lane & Fourth St East
  • St. Peter St – between Fourth St East & Hume
  • Ste Marie St – between Hamilton & Collins

What to do if you are frozen

1.    If you suspect your pipes are frozen and are unable to thaw them, contact a licensed plumber to confirm the water is not just frozen within the building.

2.    If not internally frozen, have the plumber check your outside tap to confirm that it can be used for a connection (the tap must be secure, have no backflow prevention valve, and the internal valve must be operational).

3.    Contact a neighbour to confirm that they are willing to act as donor building and provide you with a temporary connection. This will mean they are willing to allow a hose to be run from their outside tap to your outside tap. They will need to keep the tap running continuously. Billing will be adjusted. Confirm that their outside tap can be used for a connection (the tap must be secure, have no backflow prevention valve, and the internal valve must be operational). You and your neighbour will need to be present when the connection is made by CPU to confirm water is flowing.

4.    Contact the Collingwood Public Utilities office (705-445-1800) and advise that you have a neighbour willing to act as a donor and provide us with their name and phone number.

5.    Arrangements will be made with CPU for a temporary connection to be made. CPU can also provide assistance if hoses are needed to secure a temporary connection.

6.    Once connected it is very important that you run a tap continuously to avoid refreezing. A billing adjustment will be made.

Precautions

  • Never try to thaw a pipe with an open flame or torch. This is a fire hazard.
  • Always be careful of the potential for electric shock in and around standing water.
  • Never use a combustible fueled appliance indoors to produce heat. Carbon monoxide poisoning could occur.
  • If water is needed it can be obtained from the Carmichael Reservoir at 11437 Highway 26 West.
  • Arrangements have been made with PRC to offer the use of shower facilities at Centennial Pool (A customer just needs to tell pool staff they are a frozen home and give their name and address.)

CPU crews will continue to work through the frozen services until all services are restored, and they greatly appreciate the patience and understanding of their customers.

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For more information, contact:

Communications Officer

 Jennett Mays

T. 705-445-1030 Ext. 3293

jmays@collingwood.ca

COO Collingwood Public Utilities

Marcus Firman

T. 705-445-1800

water@collus.com