Water - Accounts & Billing

 

This page provides information on rates and understanding your bill, as well as payment options, and information for customers moving into our out of our service area.

 Contact our customer service representatives at 705-445-1581. 

 

Rates & understanding your bill

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The Town of Collingwood invoices all residential and commercial properties on a monthly basis. Your water meter is read approximately every 30 days. Both water and sewer rates are composed of two charges:

  1. Supply Monthly Charge
    This charge is based on a set rate per day that is invoiced to the customer for the supply of water and sewer. This charge is set regardless of how much water is consumed.
  1. Consumption charge
    This charge is based on the actual amount of water consumed and is read through the water meter in your home.

Water Supply Monthly Charges, Sewer Supply Monthly Charges, Water Consumption Charge, Sewer Consumption Charge and Miscellaneous Rates (PDF)

 

Payment Options

We offer various methods to make payment of your monthly invoice as simple and convenient as possible.
 

In person  

Your bill may be paid at our office located at 43 Stewart Road without charge Monday to Friday 8:30 a.m. - 4:30 p.m. (For your convenience an after-hours depository is located at the front door of our office). We accept cash, cheque, debit card, and money orders.
 

Online with a credit card

We offer an online credit card payment service powered by Paymentus. Learn more.
 

At most chartered banks and trust companies 

Most chartered banks and trust companies within the Collingwood and surrounding area will accept payments, but a service charge may apply. If your invoice is overdue you cannot use this method of payment.
 

Online and telephone banking

We accept payments made either online or by telephone through your financial institution. Please check with your financial institution to find out if it offers this service. The institution will require the account number on your invoice to set up your account. Please ensure your account number is accurate for correct posting of your payment to your account. If you move, or have an account number change, please be sure to contact your financial institution and provide your new account number.
 

Pre-authorized payment plans

Please review the two options below to decide which plan is best for you.  After you decide, complete our pre-authorized payment plan form.
 
Please note: Collus Solutions manages the billing for the Town of Collingwood Water Department, and you will be redirected to the Collus website.
 

Variable payment plan

The variable payment plan offers a convenient way to pay your monthly billing. Simply fill out the authorization form online and we can automatically deduct the payment directly from your bank account each month. Your invoice will be sent to you as usual approximately two weeks before the due date. On the due date the net amount will be deducted from your bank account.  With this method of payment you have no more postage costs, no late charges and your bill is paid if you are away. Your participation in the plan may be terminated at any time, however we require five days notice.
 

Equal payment plan

The equal payment plan offers a convenient monthly budget way to pay your monthly bill. This is a fixed monthly amount based on the previous 12 months consumption at your residence. The fixed amount is deducted from your bank account on the 1st or 15th (your choice) of the month. Your monthly invoice is still sent to you, showing the balance of your account. The program ends with the August payment, then all the accounts are reviewed, and if necessary adjusted. Should a payment be required to bring your account to a zero balance, it will be automatically deducted from your account. If we owe you, we will credit your account. The program is available anytime throughout the year. Simply fill out the authorization form online and we will start you on the program. With this method of payment you have a fixed budgeted monthly amount, no more postage costs, no late charges and your bill is paid if you are away. Your participation in the plan may be terminated at any time, however, we require five days' notice.
 
Should you have any questions or if you would like further information, please contact our billing department at 705-445-1800 and we will be happy to assist you.
 
 

Planning a Move

Planning a move can be stressful. Fortunately, moving your bill isn't. You can use the forms listed below to let us know what you'd like to do with your account.
 
It is important to let us know about your move at least three (3) business days before the legal closing date or lease agreement date.  Advance notice helps ensure your move is completed correctly, and in a timely manner. 
 

I'm moving

If you already have an account with us and are moving to a new, resale or rental home in our service area, please fill out the Electrical Energy and/or Water Services Contract Application Form and the Final Read Request Form (In order to close an existing account, if applicable). These forms will ask you for all of the details we need to process your request.  Please note: Collus Solutions manages the billing for the Town of Collingwood Water Department, and you will be redirected to the Collus website.
 

I want to open a new account

If you’re opening your first Collus PowerStream/Town of Collingwood Water account, use the Electrical Energy and/or Water Services Contract Application Form to start electric and water services at your new address. 
NOTE: We may also require notification from your lawyer in order to complete your request. Lawyers may fax us at 705-445-8267.
 

I want to close my account

If you are moving out of our distribution area and want to close your account, please fill out the Final Read Request Form. This form closes the account and will ask you for all of the details we need to process your request.  
 
If you have any questions or would like assistance completing the forms over the phone, please contact our customer service representatives at 705-445-1565. 
 

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