Enforcement Supports

Ontario is in Step 3 of the province’s Roadmap to Reopen.

The Town's By-law Services Division continues to work collaboratively with all enforcement personnel, including the Ontario Provincial Police (OPP) and the Health Unit, on appropriate enforcement of the Provincial Orders, including a combination of proactive and reactive patrols. Achieving compliance with public health-related orders and regulations has been a priority for the Town of Collingwood as it continues to respond to the COVID-19 pandemic.

NEW - Effective September 22, 2021, under O. Reg. 364/20, the Ontario government will require patrons 12 years of age and older to be fully vaccinated against COVID-19 and provide proof of vaccination status along with proof of identity to access certain businesses and facilities. 

Requiring proof of vaccination is an important measure to limit COVID-19 transmission and outbreaks, encourage vaccination, and support Ontario’s businesses in remaining open. Businesses and organizations are responsible for ensuring they meet the requirement to check for proof of vaccination and proof of identification from patrons. Patrons are required to ensure that any information provided to the business or organization to demonstrate proof of vaccination or proof of identification is accurate.

Non-compliance by individuals or businesses can result in charges and fines, under the Reopening Ontario Act (ROA). All Provincial Offences Officers, including by-law, police, public health inspectors and regulatory officers from several ministries may provide education and enforcement of all the requirements under the ROA, including the new proof of vaccination requirement.

The following resources are available to support businesses and organizations in implementing proof of vaccination:

The province's Stop the Spread Business Information Line is also available at 1-888-444-3659 to answer questions from businesses regarding COVID-19 emergency measures.

Below you will find contact information for various COVID-19-related enforcement concerns.

Complaint/InquiryReferral/Contact Information
Complaint about someone refusing to leave my business as a result of requesting to see proof of vaccination

Contact the OPP non-emergency line at 1-888-310-1122

In the event of an emergency, please call 9-1-1

Complaint about a restaurant (excluding outdoor patios, as well as delivery and takeout) not checking for proof of vaccination

Contact the Simcoe Muskoka District Health Unit

  • By Phone: 705-721-7520 (1-877-721-7520) Monday to Friday 8:30 a.m. to 6:00 p.m. and Saturday 8:30 a.m. to 4:30 p.m.
  • Online: via the online form
Complaint about a bar / nightclub not checking for proof of vaccination

Please visit iAGCO Online Services to submit a complaint to the Alcohol and Gaming Commission of Ontario (AGCO) about the conduct of a business they regulate.

You can also contact the OPP non-emergency line at 1-888-310-1122

Complaint about a gym / recreational facility (excluding public pools) not checking for proof of vaccination
  • Contact By-Law (Monday - Friday 8:30 AM - 4:30 PM)
  • If necessary, the By-law Division will involve the Simcoe Muskoka District Health Unit and/or OPP
Complaint about a public pool not checking for proof of vaccination

Contact the Simcoe Muskoka District Health Unit

  • By Phone: 705-721-7520 (1-877-721-7520) Monday to Friday 8:30 a.m. to 6:00 p.m. and Saturday 8:30 a.m. to 4:30 p.m.
  • Online: via the online form
Complaint about non-essential business operating
  • Contact By-Law (Monday - Friday 8:30 AM - 4:30 PM)
  • If necessary, the By-law Division will involve the Simcoe Muskoka District Health Unit and/or OPP
Can my business operate?
Illegal Gatherings / ProtestsContact the OPP non-emergency line at 1-888-310-1122
Construction workers not following provincial regulations
  • Contact the Ministry of Labour to report an incident via their Health & Safety Contact Centre:
    • Toll-free: 1-877-202-0008
    • TTY: 1-855-653-9260
    • Fax: 905-577-1316
  • File a complaint online
  • In an emergency, always call 911 immediately.
Complaint about a food premise (restaurant), convenience store, and/or personal service setting  (aesthetics, hair styling, tattooing, body piercing) not following sector specific Health and Safety rules/guidelines (e.g., cleaning requirements)

Contact the Simcoe Muskoka District Health Unit

  • By Phone: 705-721-7520 (1-877-721-7520) Monday to Friday 8:30 a.m. to 6:00 p.m. and Saturday 8:30 a.m. to 4:30 p.m.
  • Online: via the online form
Complaint about person inside business not wearing a mask / face covering
  • Contact By-Law (Monday - Friday 8:30 AM - 4:30 PM)
  • If necessary, the By-law Division will involve the Simcoe Muskoka District Health Unit and/or OPP