COVID-19 Relief Measures for Water, Wastewater, and Electricity

April 14, 2020
Public Works

Water and Wastewater

The Town of Collingwood, in partnership with EPCOR, will be waiving late fees for Water and Wastewater billing for 90 days - that means you won’t see any late fees on bills you receive in April, May and June. Charges will continue to be calculated each month and you will still receive a bill, however there will be no penalty for non-payment. 

Visit for details on all temporary measures the Town of Collingwood has in place.

EPCOR: Help For Low Income Customers

Lower-income customers may qualify for a reduction on their electricity bill. The Ontario Energy Board's Ontario Electricity Support Program can reduce the cost of your household electricity by applying a monthly credit directly to your bill. The credit amount will depend on how many people live in your home and your combined household income. 

Find Out If You Qualify: 

EPCOR: Emergency Time-Of-Use Prices In Effect 

EPCOR is committed to providing safe, reliable electricity to our customers. In response to COVID-19, the Government of Ontario is providing temporary emergency relief to support customers. As a result, effective March 24, 2020, residential and small business customers who pay time-of-use (TOU) electricity rates will now be charged off-peak rates 24 hours a day, seven days a week for as long as the Emergency Order is in place. Customers do not need to take any action as the pricing applies automatically.

These are the prices that appear on the electricity line of your bill and are only for the electricity you use. They do not include other charges like delivery

OFF-PEAK  10.1¢/kWh 
MID-PEAK  10.1¢/kWh 
ON-PEAK  10.1¢/kWh

The updated TOU rates are reflected on your bill for the last seven days of March when it came into effect. Your May bill for April’s consumption will be the first full month at the new rate. 

Off-peak price applies all the time (every hour of every day - weekdays, weekends, & holidays)

Discover more from EPCOR

Learn about other Town of Collingwood COVID-19 Municipal Relief Measures