Online Services Help for the Registered CityView Public Portal
Welcome to the Town of Collingwood Online Services and the CityView Public Portal
Are you looking for help? If you cannot find the answer to your question in the information below, please contact email@example.com or 705-445-1030 and press 0 for Customer Service.
- From the portal homepage, click on 'Register' in the top right corner.
- Enter the email address you will be using for the portal; this will be your login ID.
- Create a password and re-enter to confirm. Your password must be a minimum of 8 characters.
- Click 'Next Step' and complete the remaining contact information fields.
- Ensure to select the 'I am not a robot' field at the end by entering the characters you see in the image, and click submit.
- Once you complete these steps, you will receive an email at the address you used to register to confirm your account. The link in the message will validate your account. Ensure you're using the email address you registered with.
- You can now sign into the web portal and begin to submit permits, service requests, or by-law cases.
Troubleshooting and common issues:
- Registering with a different email than the one you are using on your cell phone.
- Expecting your confirmation email but looking into an email box not associated with registration.
There are a couple of things to check:
- You should receive an email within 15 minutes of registering. However, sometimes emails can be delayed for reasons out of our control. Please be patient.
- Did you spell your email address correctly? Are you accessing the email address you used to register with? If you are not sure, you could try registering again with the same email address. If we already have that email on file you will see a message indicating “An account already exists for this username.”
- Check your junk/spam folder. Sometimes messages end up in places we don't intend.
If the suggestions above don't help, please contact us and provide your email address so we can activate your account for you.
You can see all the permits, service requests, and by-law cases that you submitted using the web portal, by signing in then clicking 'My Items'. Each section expands by clicking on the title. To see all your items, click on the 'Expand All' link. You will be able to see the status of your submissions here.
You can upload documents and photos that have the following file extensions when you create a new permit, planning application, or by-law complaint:
.PDF (Adobe Acrobat)
.JPG (photo or image)
.PNG (photo or image)
.TIF (photo or image),
Documents with other extensions will not be uploaded.
Submitted documents and photos must be under 50MB in size.
If you would like to upload more documents or photos to your existing permit, service request, or by-law case:
- Sign in to the web portal and click on 'My Items'
- Find the item and click on it to open it.
- Scroll down to the 'Upload Additional Documents' section.
- Click the 'Browse...' button and select the file you wish to upload.
- Fill in the short description field and click 'Upload Document'
From the Sign In page:
- Click the 'Forgot Password' link.
- Enter the email address for your account.
- Click the 'Reset Password' button.
- You will receive an email with a link to change your password.
After signing in, navigate to the 'my items' drop-down menu.
1. Click the project number to be directed to your project or permit.
2. Update the contacts with the registered portal user that will be paying.
3. The payor signs into the portal, visits the appropriate application or project and intiates the credit card payment.
4. The receipt is automatically deposited into the "documents" folder
5. The payor will receive confirmation of payment and the associated department will too.
6. The receipt is set to a status which will allow the payor and all registered contact users who are associated to the application type to retrieve the receipt.
To request an inspection of your existing permit:
- Sign into the web portal and click on 'My Items'.
- Click 'My Permit Applications' and find the permit.
- If the permit has an inspection waiting to be completed, you will see a "Request Inspection" button. Click on it.
- Select the inspection you would like to schedule and click on 'Next Step'.
- Fill in the date, time, and notes fields. Make sure to select the "I am not a robot" field at the bottom and click on 'Next Step'.
- The Town's Building Assistant will be notified of your request.
- Check back later in 'My Items' under 'My Upcoming Inspections' to see when the inspection has been scheduled.
If you don't see a 'Request Inspection' button under your permit in 'My Items', please contact us at 705-445-1030 or firstname.lastname@example.org
When purchasing a dog tag for the first time online, there are a few points to note:
- Make sure you are logged into the Public Portal.
- If you own multiple dogs, a separate application is required for each dog.
- All dogs are classified as 'New' when you apply online for the first time; in future years you will see an option to pay fees for the new calendar year online.
- Lifetime dog licences are not currently available online but can be purchased at Town Hall.
- Click 'Apply for a Dog Licence' from the Public Portal home page.
- Enter your dog's name and a brief description and click 'Next'.
- Select your dog's breed and colour, and indicate if your dog is spayed, neutered and/or microchipped by inputting the necessary details, then click 'Next Step: Owner'
- Confirm your contact details and address. You will be contacted should your dog be recovered by Animal Control or a neighbour. Updates can be made on your 'My Account' page after initial registration.
- If the dog lives at the same address you entered, select 'Use My Location' or enter the appropriate address where the dog lives in Collingwood.
- Review your application to ensure it is correct and use the 'Previous Step' option should you need to make corrections.
- Select 'Make Payment' which will direct you to a payment processing page for your credit card information, then click 'Process Transaction'. A receipt will be emailed to you.
- You will see a summary of the transaction and your information will then be reviewed by Town Staff to issue and mail out a dog tag.
- At any time you can check the status of your dog licence in the 'My Items' section.
- 'Pending Tag Assignment' means your application is pending confirmation and dog tag assignment. This typically takes 1-3 business days.
- 'Active' means a tag has been assigned and mailed to your registered address
Note: These steps are for existing online Public Portal users. If you have previously purchased a dog tag, but this is the first time you are purchasing one online, please follow the steps for 'How do I purchase a dog tag? (first time users)' above.
Steps to renew your dog tag:
- Login to your Public Portal account - if needed, reset your password using the 'Forgot Password' feature.
- Please take a moment to review and update your contact information as this is the phone number animal control will call if your dog is found, and your dog licence tag will be mailed to the address on file
- Select 'My Account' from the main page, then select 'My Account' again from the options listed to view your account details and make necessary updates.
- Access your active dog licences to view and pay the fee to process your renewal. Two methods are available:
Option #1: 'My Items' method
- From the portal home page, select the heading called 'My Items'.
- Any active dog licences will now be visible. You can immediately click 'Pay Fees' or you can click on the 'Reference Number' (Starts with LCXX) to view and update the details about your dog.
- Selecting 'Pay Fees' will take you through the payment processor to submit payment.
Option #2: Search method
- From the Portal Home Page - Select the option 'Search for a Dog Licence'.
- In the search box, type in your dog's name, LC number, or address on file.
- The dog(s) will be listed at the bottom of the page.
- Select 'Licence Status' to review your animal's detail or select 'Pay Fees' to immediately pay any outstanding fee(s).
Once payment is complete you will be emailed a receipt and Town Staff will be notified to assign and mail you a dog tag. Your tag will arrive at the address on file within 10 business days.
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• upload, post, transmit, publish or distribute any material or information to the Site which contains a computer virus or other code, files or programs intended in any manner to disrupt or interfere with the functioning of the Site;
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• delete or revise any material posted by any other person or entity; o
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Only registered portal users associated as a contact to an application or permit can view, upload or download from the project or permit.
1. Ensure the team is registered as a portal user.
2. Ensure the project leader, project coordinator, or agent has all legal documentation signed for the project.
3. The agent, for the project or permit, adds the legal and registered portal users added as a contact to the correct project or permit.