By-law Enforcement Customer Service Policy

Approved by Council on November 13, 2019 (Resolution 373-2019)

The purpose of this policy is to provide guidance to Staff, elected officials and the general public regarding by-law enforcement policies and practices in the receipt of complaints and initiation of investigation and enforcement proceedings related to regulatory by-laws of the Town of Collingwood.

Further, to ensure adequate resources to investigate all complaints, a By-law Enforcement Service Level Matrix has been approved by Council . This will assist By-law Enforcement Staff to prioritize the level of service for each Town by-law and required legislation. Click on the links below for more information:

By-law Enforcement Customer Service Policy   By-law Enforcement Service Level Matrix 

The following provides further detail on our By-Law Enforcement Customer Service Policy