The Municipal Law Enforcement service, led by the By-law Services Division, is responsible for enforcing Town by-laws on behalf of various Town Departments and Divisions, including Building, Fire, Growth and Development (formerly Engineering), Parks, Planning, and Public Works. The By-law Services Division oversees compliance with a wide range of by-laws and regulations related to, among other things, pool enclosures, land use, sign regulations, fire routes, snow removal, road occupancy, and the use of parks and facilities.
Our Approach
The Town’s enforcement strategy is built on education, cooperation, and enforcement, ensuring that residents and businesses understand their responsibilities while promoting long-term compliance with Town by-laws. This balanced approach helps address immediate concerns while fostering community awareness and adherence.
By-law Policy Development
The By-law Services Division also supports other Town Departments and Divisions in updating and developing by-laws related to Municipal Law Enforcement. This includes reviewing draft by-laws to ensure alignment with provincial legislation and assisting in the creation of new standards and regulations to address evolving community needs.
By-law Complaint Submission
To report a by-law violation, please use one of the following methods:
- Online: Submit your complaint through the Public Portal
- Email: Send an email to service@collingwood.ca
- Phone: Contact Service Collingwood at 705-445-1030.
- In Person: Visit Town Hall (Monday to Friday, 8:30 a.m. to 4:30 p.m.)
Note: By registering on the Public Portal, you can track your complaint's progress in real-time.
Required Information
To help us properly address your concern, please provide:
- Your Full Name
- Your Property Address
- Your Phone Number
- The Collingwood address where the issue is occurring or has taken place (for vacant lots, provide a detailed description of the location)
All complaints will be treated with confidentiality, subject to the requirements of the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56. If the matter proceeds to court, you may be required to attend as a witness.
Please note: Anonymous complaints will not be investigated.