Customer Service Support, (Seasonal)
Division: Customer Service
Wage rate: $22.37 per hour (2025 rate)
Hours of Work: Normal hours of work are thirty-five (35) hours per week, usually Monday through Friday; normal shifts are seven (7) hours plus a one (1) hour unpaid meal break.
Work Period: April to September 2026
Vacancy Status: One (1) existing vacancy
Location: on-site
A career at the Town of Collingwood is more than a job; it's a pathway to thrive. Here, you'll be part of a leading-edge team working together to provide excellent services, progressive and accountable decision-making, collaboration and advocacy based on our values of leadership, integrity, respect, excellence, and financial stewardship.
If this resonates with you and you're passionate about creating meaningful community impact, then read on!
The Opportunity
Reporting to the Manager, Customer Service, the Customer Service Support performs various tasks associated with providing exceptional customer service and information to the public regarding all Town services in line with the Town of Collingwood Customer Service Standards. The position supports the administration of the seasonal paid parking program, and responds to customer enquiries and concerns, researches information, liaises with internal staff and contracted service providers regarding customer complaints, then facilitates responses with the public accordingly. This position acts as an ambassador for the Town in dealings with the public and always displays a positive image. Responsibilities include handing payment transactions with customers, payment applications, and initial customer inquiries regarding taxation.
The preferred candidate possesses the following:
Knowledge, Skills and Experience
- Enrolled in a post-secondary program in office administration, hospitality, business or related discipline.
- One (1) year of experience in a front-line customer service role. Previous experience handling larger volumes of money and familiarity with the use of an adding machine considered an asset.
- Excellent administrative, communication, interpersonal, organizational, time management, and public relations skills, together with the ability to use tact and discretion and to deal courteously and effectively with the public and fellow staff members.
- Ability to multi-task, cope with interruptions and work under pressure to meet multiple deadlines, exercise discretion and good judgment particularly when handling highly confidential/sensitive information. Possess initiative and integrity.
- Working knowledge of Windows and Microsoft Office applications, database management, and office equipment.
- Ability and willingness to travel within the community if required.
- Possess a current Criminal Record & Judicial Matters Check (Level 2) with results satisfactory to the employer, and a valid standard first aid & CPR/AED Level C certification (or willing to obtain).
If building a stronger, more connected community inspires you, we want to hear from you! Please submit your cover letter and resume in Word or PDF format to jobs@collingwood.ca, with the subject line, “Customer Service Support (Seasonal) Job Posting 2026-11” to ensure it is reviewed promptly.
In the event you require an alternate method of submitting your application, please contact the Customer Service team by calling 705-445-1030. For more information on this position, please review the attached job description below.
We thank all applicants for showing interest in joining our team. Please note only candidates selected for an interview will be contacted directly. We look forward to your application!
Applicant Information is collected in accordance with the Municipal Freedom of Information and Protection of Privacy Act and will be used only for candidate selection.
As an equal opportunity employer, The Town of Collingwood abides by all current legislation relating to individuals’ rights to employment under the Human Rights Code and Accessibility Standards.
The Town of Collingwood is committed to making our interview process fully accessible to people of all abilities. Accommodation will be provided upon request, to support candidates’ participation in all aspects of the recruitment process. If you are selected for an interview, please let us know if you require accessibility accommodation.