Customer Service Ambassador (Extended Contract Full-Time)
Salary Range: $56,711.20 to $68,905.20 ($31.16 to $37.86 per hour)
Work Location: on-site
Vacancy Status: One (1) upcoming vacancy
A career at the Town of Collingwood is more than a job; it's a pathway to thrive. Here, you'll be part of a leading-edge team working together to provide excellent services, progressive and accountable decision-making, collaboration and advocacy based on our values of leadership, integrity, respect, excellence, and financial stewardship.
If this resonates with you and you're passionate about creating meaningful community impact, then read on!
The Opportunity
Reporting to the Customer Service Manager, Customer Service Ambassadors perform various tasks associated with providing exceptional customer service and information to the public regarding all Town services in line with the Town of Collingwood Common Service Standards. This position responds to customer enquiries and concerns, researches information, liaises with internal staff and contracted service providers regarding customer complaints, then facilitates responses with the public accordingly. This position acts as an ambassador for the Town in dealings with the public and always displays a positive image. This position also supports various reception, administrative and cashier functions for the Parks, Recreation & Culture (PRC) department including checking in/out facility users, program registrations for programs, payment of fees, establishing memberships, directing patrons to appropriate programs or resources as required.
What You Will Do
- Provide exceptional customer service both externally and internally including the provision of quality in-person, front-counter customer services through timely and accurate information related to various municipal programs, products and services.
- Secure opening and closing of the main doors in the Town Hall administration building or aquatics centre customer service office as applicable.
- Answer calls from the main switchboard, relay calls and messages, or direct calls as appropriate.
- Respond to incoming email received to Town Hall and PRC general accounts, following the Common Service Standards by researching information and liaising with internal staff to provide accurate information to the public
- Handle cash, cheque, debit and/or credit transactions with customers for various Town services including but not limited to the issuance of dog tags, garbage tags, bus passes, recreation admissions, pool passes, parking passes, etc. Maintain accurate records of incoming cheques and cash received to the Customer Service Counter.
Skills and Experience
- Minimum of two (2) years in a front-line customer service role and previous experience handling larger volumes of money. Proficient use of an adding machine is essential.
- Excellent administrative, communication, interpersonal, organizational, time management, and public relations skills, together with the ability to use tact and discretion and to deal courteously and effectively with the public and fellow staff members.
- Working knowledge of Windows and Microsoft Office applications, database management, and office equipment. Knowledge of Great Plains and/or PerfectMind/Xplor Recreation software considered an asset.
Qualifications
- Ontario Secondary School Diploma or equivalent is required, together with post-secondary courses in office administration, hospitality or business.
- Completion of or enrolment in the Municipal Administration Program would be an asset.
- Valid Class “G” driver’s license and reliable vehicle to use on corporate business. Ability and willingness to travel within the community as required.
What We Offer
- Comprehensive benefits and perks: We offer a diverse range of benefits that cover health, dental, and family assistance, as well as membership in the OMERS pension plan for a secure future.
- A place to excel: We don’t just support ambitions, we cultivate them. With paid training opportunities, we help shape the skills that are essential to your professional development.
- A collaborative and supportive team: We foster a dynamic culture that thrives on the spirit of collaboration. We encourage open communication, value diverse perspectives, and celebrate the strength that comes from teamwork.
- A fulfilling career: We understand that job success is rooted in personal well-being and balance. Our dynamic work environment allows you to excel professionally while also being part of the vibrant, adventurous community that is uniquely Collingwood.
Why Collingwood
Located north of Toronto and nestled along the shores of Georgian Bay, Collingwood is an inclusive community that offers a healthy and active lifestyle in a beautiful waterfront setting, anchored by a responsible government, strong business and nonprofit networks, and an animated downtown. It offers the ideal blend of small-town charm and modern amenities, including a vibrant downtown that boasts world-class shops, restaurants, and cafes.
Collingwood’s ongoing commercial and residential growth makes it the ideal place to flourish personally and professionally.
If building a stronger, more connected community inspires you, we want to hear from you! Please submit your cover letter and resume in Word or PDF format to jobs@collingwood.ca, with the subject line, “Customer Service Ambassador (Extended Contract Full-Time), Job Posting 2026-28” to ensure it is reviewed promptly.
We thank all applicants for showing interest in joining our team. Please note only candidates selected for an interview will be contacted directly. We look forward to your application!